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Customer Service Manager - Permanent Opportunity
Newcastle - Cameron Park

 

We are looking for passionate people!

  • Permanent Opportunity Available
  • Work with an iconic brand
  • Lead a Fun and dynamic team

About KitchenAid Australia

 

KitchenAid Australia is part of the Whirlpool Corporation, the world's largest appliance manufacturer with major brand names in more than 170 countries around the world. With our broad range of products, KitchenAid Australia offers our customers outstanding quality kitchen appliances for their homes.

 

About the Role

 

As a Customer Service Manager, you will be responsible for providing leadership, management and supervision to the Customer Service Team. You will do this through planning, organising and developing the Customer Service Team to deliver best practice service to all KitchenAid stakeholders.

 

Tasks and Responsibilities:

  • Develop best in class customer service experience, create engaged customers and facilitate organic growth
  • Set a clear mission for the Customer Service team and deploy strategies focused towards that mission
  • Implement service procedures, policies and standards with a continuous improvement mindset
  • Ensure the Customer Service team keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Maintain an orderly workflow according to priorities

About You: 

  • Minimum High School Certificate

  • Minimum of 4 years’ experience in customer service

  • Previous Management or supervisory role experience

  • Excellent written and oral communication skills

  • Excellent phone communication style

  • Strong time management skills

  • Superb interpersonal and influencing skills

  • Ability to effectively present information and respond to questions from groups of managers, clients and customers

  • Ability to work with minimal supervision and capable of making independent decisions

  • Advanced computer and systems skills

  • Active listener with an empathetic approach

Endless Opportunities:

 

KitchenAid Australia has big plans for the future, just like you. We understand that it takes preparation and hard work to get there. We offer a challenging purpose, ownership of your role, great team environment and provide the tools to build your capability. If you think this role resonates with you, please follow the link to apply for the role.

 

Respectfully, no recruitment agencies please.

 

For further information regarding KitchenAid Australia, please visit www.kitchenaid.com.au for further information. 

 

 

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