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Customer Service Officer at KitchenAid Australia Pty Ltd
Customer Service Officer
Newcastle - Cameron Park
We are looking for passionate people!
Casual role available
Work with an iconic brand
Fun and dynamic team
About KitchenAid Australia
KitchenAid Australia is part of the Whirlpool Corporation, the world's largest appliance manufacturer with major brand names in more than 170 countries around the world. With our broad range of products, KitchenAid Australia offers our customers outstanding quality kitchen appliances for their homes.
About the Role
As a customer service officer, you will be the first point of contact with our customer service centers and end users answering a high volume of inbound calls in an efficient and professional manner. By using your excellent telephone manner, listening effectively and communicating clearly, you will assist our customers and end users resolve any queries they may have. In addition to assisting our customers, you will be responsible for selling KitchenAid products to end users over the phone, accurately processing orders, returns, warranty cards and other tasks as directed.
Tasks and Responsibilities:
Answer customer calls diligently, in a polite and professional timely manner
Proactively promote and sell KitchenAid products and services to increase sales revenue
Ensure all current legal requirements and responsibilities are adhered to at all times and maintain adequate records
Provide polite, accurate and efficient customer service
Organise and co-ordinate product returns from customers
Uses initiative to control, manage and continually improve the quality of work in areas of responsibility
Learn all operational and maintenance requirements of our company products for troubleshooting user problems
Process orders, warranties and requests for credits and returns in Australia and NZ
Analysis of incomplete document reports and follow-up of late deliveries
Ensure that all controls, policies and procedures are followed
Assist in maintaining general cleanliness of office areas and lunch room
Perform any special tasks as specified by your immediate supervisor or the manner.
Selection Criteria :
To be successful in this role you will possess :
Ability to work between the hours of 6am to 7:00pm Monday to Friday with Saturdays on occasion.
Minimum 2 years customer service or sales experience
Higher School Certificate (Year 12)
Intermediate MS Office Skills
Excellent written and verbal communication skills
Excellent time management skills
Flexibility and adaptability to change
Excellent attention to detail and accuracy
KitchenAid Australia has big plans for the future, just like you. We understand that it takes preparation and hard work to get there. We offer a challenging purpose, ownership of your role, great team environment and provide the tools to build your capability. If you think this role resonates with you, please follow the link to apply for the role.
Respectfully, no recruitment agencies please.
For further information regarding KitchenAid Australia, please visit www.kitchenaid.com.au for further information.